If a former Facebook page admin deletes her profile, what happens to page? - Pet Business Social Media, Live Video, Facebook Live, Web Design


If a former Facebook page admin deletes her profile, what happens to page?

On one of my earlier blog post, Facebook page ownership can now be changed,  someone brought up a good point about Facebook Pages and admins. I started to answer in the thread, but it’s a pretty important question, so I decided just to do a new post about.

Here’s the comment this person had:

The real issue is that the page is still tied to the person’s Facebook account regardless of whether they administer the page or not. Thus, if they delete their Facebook page [profile] for any reason, the page will forever be gone.

I know the short-term answer, but I want to know the long-term answer. So, here’s what I did – step by step:

  • Set up a new profile – aka Jane.
  • Jane logged into her personal profile and set up a Facebook fan page.
  • Jane appointed me as an admin of the page.
  • I logged out of Jane’s profile and logged into my own to be sure I was set as an admin of the new page. I am.
  • I removed Jane as an admin.
  • I logged out of my profile, and logged back in as Jane.
  • I deleted Jane’s account.
  • I logged in again as myself, and the page is still there. I am now the only admin for the page Jane created.

Once a person gives up their admin rights (or has them revoked by another admin), it appears that they have no rights to that page.

However . . .

I need to follow up with this in 15 days and here’s why:

Facebook allows profiles to be deactivated or deleted – and they are two different functions.

Deactivation – This allows you to make your account inactive, which means your stuff is locked away and made secret but you can get it later if you want to. Facebook keeps all of your information in case you decide to reactivate it at a later date.

Deletion – This permanently deletes your account after 14 days. During that initial 14 day period you’re allowed to reactivate your account if you want to (just by logging in), but after that it will be permanently deleted.

So at this point, Jane’s account has been set for deletion and the page she created is now in my possession. What I want to know for sure is if that page will still be mine once her account has been permanently deleted. Or will it be deleted along with her account since she was the original owner? I’m fairly certain it will still be my page since she was removed as an admin, but I’ll check back in another 15 days to find out for sure.

UPDATE: It’s been more than 15 days since I deleted the Jane account and I’m still the admin for the page she turned over to me. So, it looks like if an admin turns over a page, then is deleted, that page will still exist and it will belong to whoever is the current admin

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217 Responses to If a former Facebook page admin deletes her profile, what happens to page?

  1. Mary Jane November 11, 2010 at 10:45 pm #

    Here’s a slightly different scenario. My main personal profile was the sole admin of my fan page. Without doing quite ENOUGH research in advance apparently, I deactivated my profile, just to take a break from facebook. Now the fan page is GONE. I logged back in and reactivated the profile, but the fan page is still GONE. it took me a really long time to build that page. not only so, but i paid facebook a LOT of money in advertising dollars to build up the page. I have submitted a query to facebook but are they really going to help me? Does anyone have any hope to give me?

    • Therese November 12, 2010 at 4:40 pm #

      Ugh. Not good. I haven’t heard that specific scenario, so I don’t have the answer. I’m surprised they deleted the page completely. I would have thought they would keep it, at least in a dormant state, as long as they kept your profile dormant. If you do get an answer from Facebook, please let us know. I’m curious what the outcome might be.

      • Freelee December 29, 2011 at 4:49 am #

        Thanks so much for this post, its great and answered some questions for me but Im still having troubles. I have a fanpage that I can log into fine but I converted it from a profile and my original profile has now been deactivated. It is now really glitchy, it has no search bar and I cannot add another profile as admin. Do you have any experience with this?

      • Dakota June 18, 2018 at 6:42 pm #

        I have a problem! There’s a guy who add me as administrator to his fan page! on Facebook I That Guy is long gone and now I’m in charge! The problem is that I don’t want that page and I can’t Deactivated ! how can I get rid of it! Please help!

        • Therese June 18, 2018 at 7:54 pm #

          I’m assuming you went to the page, clicked on settings, and tried to click the Remove Page link at the very bottom, right? If that’s not there you may not be a full admin. If you are an admin though, give it a few days then try again. I know a few people who have had some really glitchy things happening the past couple days.

    • James March 21, 2017 at 8:21 pm #


      Thank you so much for this useful article.

      The page I am running is facing the same situation now. https://www.facebook.com/CrownedEaglesGlobal/

      The owner account of the page was blocked at the moment because I did not use the real name of the account, and Facebook required me to upload an ID that can match the name of this owner account.

      My only concern is to keep this Crowned Eagles Global page. I have spent lots of efforts on improving the page and I don’t want to start a new page.

      Now, this page has 2 admins, the owner account of the page and my Facebook account. If the owner account is forever blocked (deactivated or deleted by Facebook) and I removed the owner account and keep myself as the only admin.

      Will the facebook page’s ownership be completely transferred to my Facebook account?

      I’ll appreciate your help and clarification very much!

      Best regards,

      • Therese March 21, 2017 at 9:17 pm #

        Hi James, if both admins are admins (not editors, contributors, etc.) I’m pretty sure you should be OK. However, before deleting any admins, I would find another person you fully trust and make them an admin as well. That way, if your profile is deactivated for some reason, the other person will still have access to the page.

        • Richard Cosgrove March 22, 2017 at 8:44 pm #

          hi, Therese im having the issue where the admin of my page deleted their account and my accoutn is locked on editor? do you think if i remove myself as editor that the page will still be alive and unmanaged? then i could try and claim an unmanaged page

          • Therese March 22, 2017 at 9:02 pm #

            I’m not sure that would work. If you remove yourself from the page, it’ll stay active but you may or may not have the option to claim it. From what I’ve read, the option isn’t always available to everyone. You could try contacting Facebook, but it’s not too likely you’ll get an answer. If you don’t have a lot of likes on the page, making a new one may be your only choice.

      • Manish July 16, 2017 at 9:34 pm #


        I am having a fanpage of which I was the sole admin and accidentally I removed myself as an admin. Now the page has no admin whatsoever and I want to recover it back. Is there a way?

        I also tried contacting Facebook but its taking forever for them to respond.

        Any kind of help I would deeply appreciate. Thanks!

        • Therese July 16, 2017 at 9:53 pm #

          Unfortunately, there’s nothing else you can do besides contacting Facebook and hoping you get an answer. I really wish they’d do something so it wasn’t such a problem.

          I hope they get back in touch with you!

  2. Lisa November 14, 2010 at 4:04 am #

    @Mary Jane I was just researching this issue and FB says in their Help Center that if you delete/deactivate your profile the page will delete. Pretty sure there is no way to get it back. Sorry 🙁
    @Therese Thanks for the blog. I was just about to run the same test!
    Also just found out that in June FB allowed original Admins to be removed, but in the last month they changed it back to not being able to remove them.

    • Therese November 14, 2010 at 5:09 pm #

      Thanks for the info about not being able to remove original admins. That’s interesting, and I didn’t know they did that. That makes me wonder, given your first comment, if someone creates a page, sets someone else as an admin, then deletes their own profile (the page creator), what happens to the page. Have you tested that scenario?

  3. Helen December 2, 2010 at 10:52 pm #

    @Lisa, I was able to remove the original Admin of a fan page today without any problems. Hesitant to remove the original profile, though. Has anyone tested this lately?

  4. Trish P June 15, 2011 at 7:47 pm #

    Just found your little web site and all these threads regarding FB and if it’s possible to change the ‘owner’ of a page. I don’t believe there is a way to do this. If there is, I hope you (or someone) finds it because I need to accomplish this.

    • Therese June 17, 2011 at 6:13 pm #

      You just need to set someone else as admin.

  5. Isola Wilson July 2, 2011 at 2:37 pm #

    Hi Therese, I am also in the same situation of switching page ownership. I am the owner/admin of my company’s page and while I was in the process of waiting for my fan base to get to 25 to claim a username……a worker went ahead and create a page on his personal a/c using the company’s name as that page username. Now I am ready to claim my company’s username and was told “it’s not available at this time, try again.” So I google the company’s name and it comes up as the worker’s name with the company’s name for that page of his. I realise if he deletes his page from his personal a/c I will lose the name all together. I was about to have him add me as an admin on that page but I think it still will have him as the owner because its his personal a/c? I am so fustrated, I spent alot of time to create my page which can only be viewed if I invite people to it since itcannot be found when googled on the web. Help me how do I make the switch?

  6. Therese July 4, 2011 at 11:44 am #

    If I understand you correctly . . . you both have PAGES (not profiles) with your company name. So, if he makes you an admin and then you remove him as admin, you will be the owner of the page that he set up. After you do that, you’ll probably want to delete your other page though as you don’t want two pages for the same company.

  7. Linda August 31, 2011 at 3:38 am #

    Hi Therese!

    I just came across your blog, and this specific question – which is very much relevant to me! I have a client who originally created their “business” profile by setting up a standard Facebook profile, and adding friends.

    Now, they have created a Page, but created it through the original profile. I am set as admin of the Page, as is the original profile. If I understand you correctly, I need to remove the original profile as admin, and then log in again as the original profile, and then delete the profile…and then the Page will still be active under my administration?

    I hope you’re able to help!


    • Therese September 2, 2011 at 10:51 am #

      Hi Linda, what I would do is to set up a personal profile in your name (a personal profile for yourself). Then login to the current profile that has admin rights to the page, and make your new personal profile an admin. Then, if you want to go back in and remove admin rights for the original profile you can do that. After that it doesn’t matter what you do with that original profile. Just make sure you have an admin on the page.

  8. Michelle Cruz October 24, 2011 at 9:54 pm #

    So I have a new scenario. I run an outreach for a ministry. I set up our organizational Facebook originally as a profile, then as we grew created a Page (VSCconRandyMorrison) with the profile as the sole admin. The profile was deactivated by Facebook, I assume because I used the organizational name instead of a real “personal” name for the profile. (my mistake) The profile which has been deactivated was the only Admin for the Page. The page is still there… but with no Admins. So now, I cannot access either the page or the profile. What happens now? I cannot find anyway to contact Facebook about this issue. Any help would be greatly appreciated. Thank you!!

    • Ferrd March 2, 2015 at 11:52 am #

      same issue. i dont know how to figure it out 🙁 any one can help us?

      • Deb October 14, 2015 at 6:40 pm #

        I have the same problem. I created a profile, no admins. Facebook suspended me and the page I created for my business is still up. No way to cancel it, No way to access.

        I am so so frustrated. Please if anyone figure this out let me know.

  9. Tom Jordan November 17, 2011 at 6:46 am #

    Here’s a weird issue. We manage multiple pages for a client. Client has 12 pages with 1 unique admin for each page and 1 master admin who can access all pages. Client did ‘something’. Now when master admin logs in they do not see the notification icons or search box at top of FB page, have limited access to edit pages, and can’t post to all pages at once. They are listed as Admin in right side but clicking on it does not take you to their profile.
    Did they delete their original profile? But if so why can they still log in?

    • Freelee December 29, 2011 at 4:52 am #

      I’m getting this exact same thing

  10. helena guerrero December 23, 2011 at 5:51 pm #

    I just put up a Facebook page under my Business name Biomagnetism USA, but whenever I post a comment on someone elses page, neither my name or profile picture comes up it looks like an anonymus comment..like is the administrator???why is this happening, how can I change it? i’ve look all over for an aswer, there is none in Facebook…

    • Therese December 27, 2011 at 1:10 pm #

      I’m a little confused about what’s happening with your posts. If you are using FB as Bomagnetism USA and you post on a page Bomagnetism USA has liked, the post should show up as Bomagnetism USA. If you want to post on another page as YOU (your personal profile) then your name/pic should come up. Are you saying nothing is showing up to indicate who is posting the comment?

  11. AJ February 28, 2012 at 9:20 pm #

    My web designer removed me as an administrator on my Facebook account and will not give me back access. is there a way to file a complaint, get my admin status back and rectify the situation?

  12. Tracey March 13, 2012 at 4:50 am #

    Hi Theresa

    Firstly, your blog is fantastic and so informative, thanks! 🙂

    Secondly, I am trying to move the page ownership to a different user (myself). I have just followed your suggestion of removing the admin right of the original page owner. However when I logged in using the account I want to now be the owner, it doesn’t let me add new admins. The only way around it is to add the orginial page owner back as an admin, login as them and then it allows me to add new admins 🙁 So it seems you still can’t get rid of the page owner, even if you take away their admin priveleges.

    Any further ideas?

    Thanks again,

    • Tracey March 13, 2012 at 5:02 am #

      I take this back, I am now in a really messed up situation. I cannot add admins under my account, and because I removed the original owner of the page from admins they can no longer manage the page, which includes adding admins. So I can now not add anyone else as an admin to the page, which is a huge problem as I am not the one that normally manages it, I wanted someone else to manage it but I removed them from admins as well in the hopes that if only one admin was left (myself), ownership would be transferred to them. This was not the case 🙁

      Please can you help me? Thank you.


      • Tracey March 13, 2012 at 5:09 am #

        Wow, so sorry to be posting so much! I just went back into my account and tried one last time to add admins by adding in their email address (something I did before a few times but didn’t work), and now.. it worked!!!! 🙂 So I have managed to add 2 more admins, so 3 of us can now manage the page, and the original page owner is no longer there. Now to pluck up the courage to delete the original page owner’s account :/ Do you think it’s safe to do this, without the chance of my page deleting when their account officially deletes after 14 days?

        That’s my last post for tonight, sorry for the many posts – was posting as I was figuring it all out 🙂


        • Therese March 13, 2012 at 10:00 am #

          Great, I’m glad you figured things out. You shouldn’t have any problem if you delete the original page owner’s account. When I first wrote this blog post I did just that and didn’t have any problems. However, just to be safe, what you could do is just leave it active but lock it down with the privacy settings.

  13. Jenny March 27, 2012 at 2:16 pm #

    I was all new to FB today and with a sole interest for my company to become more visual… so, someone told me I could create a page, instead of a personal profile… So I did. However, without a personal profile I discovered couldnt do much… I was kind of stuck on my page, no new people/companies to find… So, I created a personal profile and to do that I had to create a new e-mail also cause my other one was registered on my page! So, here I am, I have one personal profile and one company page and still I cant use them together! Now, there is a function on the page which says I can delete the page permanently… I wonder, If I do so, can I create a new one with the same name again or is the name forever used even if my page is deleted? Can I in some other way put the page under the wings of my profile?

    Thanks for you kind reply,


    • Therese March 27, 2012 at 4:16 pm #

      Hi Jenny,

      You can indeed put the page under the wings of your profile, by making your personal profile an admin for the page. Here’s how:

      1. When signed into your personal profile, go to your business page and click the Like button.
      2. Sign out of your personal account.
      3. Sign into your business account.
      4. Click on Manage/Edit page/Manage Admins.
      5. Add yourself (your personal profile) as an admin for the page.
      6. Sign out of your business account.
      7. Sign into your personal account.
      8. Click on Home (upper right).
      9. On the left, you should see the word PAGES with a link to your page under it. Click on that and you can manage your page whenever you’re signed into your personal profile.

      Sometimes there’s a bit of lag time between the time someone likes a page and that page owner can add them as an admin. So, in the list above, you may not be able to go right from #2 to #3. You may have to wait a few minutes.

  14. Janis April 23, 2012 at 2:26 pm #

    An organization I work for had created a bunch of chapter personal accounts. When they realized they should have been pages, I helped and converted them into pages. The original personal profile of course initially was the Admin, but logged in as that Admin I added a few new Admins, 1 being under my own personal account. I then removed the original Admin leaving myself and a few others….so far so good. Then due to that original personal account was still lingering as it’s own personal profile, I deleted it. It of course is in that holding pattern for permanent deletion giving the option for so many days to reactivate. We of course have no need for it.

    I wasn’t worried until….another personal account for another chapter I converted to a page. Followed the exact same scenario, but when I chose to delete the original lingering profile the new page disappeared. I reactivated that personal account and it returned. Now I have left that personal account on as an Admin for fear it’ll disappear again. Keep in mind there are 4-5 other Admins assigned now to the page.

    Ok, so my REAL concern is that the first transition that worked as it’s supposed to is at the end of the grace period for reactivating the personal account. I’m so afraid that when it expires the new page (see 1st paragraph) will disappear.

    Conclusion – Facebook is VERY inconsistent and doesn’t even follow it’s own “Help” guidelines.

    Your thoughts?

    • Therese April 24, 2012 at 8:29 am #

      Well, like you said, Facebook is VERY inconsistent (and VERY frustrating at times)! I haven’t ever heard of this happening before. I’ve tested the theory with a few pages and never had the page deleted when the original admin was deleted. However, since it did happen to you, what I’d do is keep all those personal accounts open. If you’re not going to use them, lock them down with the security features. And of course, make sure each page has a real admin so FB can see that someone is actively using the pages.

      • Janis April 25, 2012 at 2:01 am #

        Well, it’s past the time of the 1st one…whew, it stayed put! I’ll just keep the other and lock it down like you said! It’ll drive me nuts though, seeing something there that really isn’t being used. One of my pet peeves LOL Thanks!

        • Janis April 25, 2012 at 2:07 am #

          Have to add – Just logged into the …what use to be a personal account and it comes up as the new PAGE! Yes you read that right. Now get this – it’s not an ADMIN! Bizarre. Now after I view the Admins (5) on the “Page”, I click on the upper right Settings tab and it goes to a personal settings page like is now a Personal account. LOL Yeah, you read that right. I have a feeling that when Facebook transitioned it from Personal to Page it got caught in-between and is a mutant. LOL

  15. erica May 10, 2012 at 7:03 pm #

    Ok–perhaps someone can help me….

    I created a “page” without attaching it to a profile and instead only to an email. ( i would like to keep my two worlds separate and therefore did not attach it to my personal profile)

    I created a 2nd profile now and would like to use that to manage my page and a few other pages i plan on creating.

    But–I can not seem to find a way to add an admin or owner to the page i created without a profile.

    Does anyone know how to add the new profile i created to the page i already have–as the owner or admin?


    • Therese May 11, 2012 at 1:58 pm #

      Login to your new page
      Click Manage/Edit Page
      Click Manage Admins (it’s on the left)

      When you’re on the manage admins page you’ll see where you can type a name or email of someone you want to set as an admin. If you type a name, it will only work if that person has already liked your page. If you use the email, be sure to use the email associated with the profile you want to use as admin for the page

  16. Alison May 11, 2012 at 11:57 am #

    Here’s my deal:
    I created a facebook page without really recognizing that it would be tied to my personal profile. I have other admins so I know if I kill my personal profile, the page still lives on. My question is: I would like to edit it so that the page has it’s own login — completely seperate it from my login. The primary reason for this is the social networking consolidating apps…they always default to my personal-primary page, but I really want to connect to the ‘fan’ page and the ‘fan’ twitter page….Twitter lets me do this six ways from Sunday — but FB is being uncooperative. (My page is a high school sports page— I update scores and such through Twitter and FB and the consolidating apps make it soooo much easier. I know I can have FB post to Twitter – but there isn’t a character limit in FB so my posts often get cut short on the transfer.). Suggestions? Solutions?
    Any suggestions?

    • Therese May 11, 2012 at 1:53 pm #

      I don’t believe there’s a way to change the login for a page to a page online login. In other words, if a page is set up when logged into a profile, that page will always need at least one profile connected to it for admin purposes. I’m not sure what apps you’re trying to use, but you might want to double check that they’re designed to be used on pages and not just profiles.

  17. Alice May 11, 2012 at 12:45 pm #

    Hi there;

    We have a situation where an employee was termintaed and she created the facebook page for our company. I have been able to create one with the company name but they both show up in searches. How do I get the former employee’s page deleted as the owner des not want it. I emailed Facebook thru feedback section and have not heard back.

  18. Lynn May 14, 2012 at 6:56 pm #

    I created a FB business page for a friend. I used my email address, but would like to hand it all over to her now. How can I properly switch ownership to the “real” owner?
    thank you

    • Therese May 15, 2012 at 10:23 am #

      Make her an admin for the page, then she can delete you as admin. You could make her an admin, then remove yourself as admin. However, I suggest letting her remove you. This way you’ll be sure she’s able to get into the admin panel.

  19. Ahmad Bekdash July 28, 2012 at 3:12 pm #

    Thanks a lot for the info., however I still have a question did the posts and comments added by the first owner (deleted) still exists?

    The posts added by him under the name of the page?

    Thanks a lot ))

    • Therese July 29, 2012 at 9:19 am #

      Yes, those comments/posts will remain.

  20. Ryan August 17, 2012 at 6:22 pm #

    Hi, what a great site! I am totally lost when it comes to using Facebook. I originally set up my site under my name. I’m an artist and designer and my names is my brand. I set it up thinking it was a business profile but realized that it was my personal profile. I then found out that I could create a page so I did. The thing is that I only ever wanted to use Facebook for to grow my business. I never wanted a personal site as I don’t have time to use it or the social aspect.

    What I want to know is if I create a new business site, say for example ‘cool stuff’ and then I delete my personal site ‘Ryan’, can I then set up ‘Ryan’ as a page of ‘cool stuff’?

    I look forward to getting some advice. Thanks once again for an awesome site!

    Cheers Ryan

    • Therese August 23, 2012 at 12:38 pm #

      The best way to set up a business account is to first set up a personal profile, then set the business account up when you’re logged into your personal profile. If you don’t want anybody to find your personal profile, just set the privacy settings to the most restrictive, and you shouldn’t have any problem.

  21. Bernadette Flaim August 30, 2012 at 4:18 pm #


    this post and your previous one have been very helpful – thanks so much. I do have a question, though — my situation is that I created a business page some years ago, which currently is attached to my personal profile. I am leaving the company and the partnership dissolution agreement states that I must provide “administrative rights” to the page. My question is, if I make my former partner an admin and then delete myself as an admin, does the company page then “attach” itself to her personal page? After the transition, she will not have any access to my personal page in anyway, correct? I don’t have to provide her with any sort of special login directions, do I? Thanks very much for your help.

  22. Taylor T September 5, 2012 at 2:35 am #

    if I deactivate my facebook account what happened to my pages I admin? Are the page will be safe and no one will be admin?

  23. Janis September 6, 2012 at 8:43 pm #

    Taylor, they’re supposed to be ok, if you assigned other administrators. I moderate several and was able to delete many accounts without a problem, however I had a page disappear until I reactivated the account that started it. So, I’m a bit apprehensive to delete any more.

  24. Jenn P September 25, 2012 at 7:00 pm #

    I am an admin on several different FB pages. If I temporarily delete my personal fb page will I still be an admin of a pages when I reactivate my personal page? Thank you!

  25. Claire October 7, 2012 at 12:26 pm #

    Wonder if you could help me please. im clueless about FB. I have a business page with 170 or so “likes”. I decided to change the name but didnt realise you could actually change it on facebook so I created a whole new business page with my new name figuring Id just have to start over. Now that I realise you can change the name it wont let me because the username is obvoiusly taken (by me!). If I delete the new page will that allow me to change the name of my existing page to the name of the one I just deleted? Also, does the URL change to the same as the page name? Hope this makes sense. x

  26. Therese October 10, 2012 at 6:49 am #

    I wouldn’t take a chance on deleting the page with the name you want. I’ve heard that sometimes a name is available after deletion, and sometimes it’s not. If you really want to use that name, I would start telling your fans to unlike the old page and like the new one. I’d close the old one to comments so they won’t get confused. Once they’ve all moved, delete the old page.

  27. abdo October 16, 2012 at 8:23 am #

    i added new manager to my page ,and he told me that he added new accounts to management but he deactivated them,
    so now I returned to the page and I am the only manager , but I m affraid that he will reactivate one of those deactivated manager account and take the page>
    so how can I find deactivated manager accounts ?

    • Therese October 18, 2012 at 8:26 am #

      I don’t believe you can find deactivated manager accounts. Only the account holder can reactivate them, at which time they may still be managers of the page. I’m not entirely sure. I would just keep an eye on the page and remove his admin rights if they show up again.

  28. Andri October 18, 2012 at 8:16 am #


    Im hoping i can get some help with this major dilemma.
    So i created a facebook account for a business as i didnt want to use my personal account so i then created a separate page for the business so people can like it. However i realised it should be a business page so i converted the profile account to a page and now i cannot access the original page which i created from the account. I dont know what to do as the profile account which i created it from is now just a page :S i can still search for the original page in the search bar and it still comes up too but i cant get to it????

    • Therese October 18, 2012 at 8:25 am #

      Hi Andri, that’s actually a problem I’ve never encountered. You will not be able to access the old page from the page that used to be a personal profile. What I would do though is to fill out a request form and ask FB to convert your old page back to a profile long enough to set an admin for the page you can’t currently access. Explain the situation, letting them know you understand the fact that profiles cannot be used for businesses. Tell them that you intend to only keep the profile in the business name long enough to be set the admin for the other page. Hopefully 1) Someone will actually read your message 2) They will understand and help you get it straightened out.

      Here’s the link to the request form: https://www.facebook.com/help/contact/?id=366956053339943

      • Andri October 18, 2012 at 8:32 am #

        Okay thanks so much for your help! I will fill out the form and explain and hope for somebody to get back to me. Do you think if i permanently delete the page which was previously the profile account that the other page i made from that account will also delete?

  29. Don November 2, 2012 at 9:06 am #

    Here’s my situation. A patient of mine works at NBC here in Mobile and does their Facebook page. I hired her to set up my FB business page and have paid her weekly for the past two months. Anyway, I decided to hire a website design company who only does chiropractic websites, and to also do my FB, twitter, and Google + pages. She got upset and deactivated the account and I have no password or ability, that I know of, to retrieve my FB business page. Any help would be vastly appreciated. Someone told me to contact FB? HELP! Please.

    • Therese November 2, 2012 at 10:31 am #

      Unless you have admin rights to the page, you won’t be able to get it back. If she refuses to cooperate, contact Facebook and explain the situation. Keep in mind though that they have millions of people using Facebook, which means it may take a while for you to hear back (if you ever do). See this blog post for more info and links to the FB forms.

      Your best bet may actually be just to start over. I know that may not be the ideal solution, but given the time and energy it will take to get the old one back (and maybe not successfully), it may make more sense.

      When you get your new page set up, be sure to add other people as admins at levels other than manager. A manager can do anything with the page including delete other managers.

  30. John Wojslaw November 9, 2012 at 9:44 am #

    I have a personal fb account. When I click on the down arrow to the right of my name on the home page, I have 5 entries of weird names (Jiditty7149) that say use facebook as. If I click on it, I go to a page that says it is unpublished. If I try to delete it, it deletes that one but a new J……. shows up in the list. I tried resetting my password and securing my account, as well as cleaning out cookies and the cache. Nothing seems to work. I reported it to fb but have received no answer. Any ideas?

    • Therese November 14, 2012 at 10:49 am #

      Hi John, I’ve never heard of this happening to anyone. Do you have any apps or games installed on your profile? My guess would be that one of them may have a virus or other issue that’s causing this. Do a scan with Norton Safe Web: apps.facebook.com/nortonsafeweb/

      • John Wojslaw November 14, 2012 at 6:49 pm #

        I did not have any aps installed. I did add the norton safe web and scanned. One of my friends had several posts that came up as untested. I unfriended the person. Then I went back and was able to delete the weird pages without them returning. So all is well. Thank you so much.

        • Therese November 15, 2012 at 5:59 am #

          Thanks for letting me know that helped!

  31. Kristen November 16, 2012 at 1:38 pm #

    Ok, so not knowing much about FB, i was able to create a page for our organization without having a personal FB account. I am not realizing that I should’ve had a personal account first. I understand how to add admins and all of that, but my question is, how do I create a personal account now using the same email address that I used to set up the PAGE? I want this email address since it is linked to our organization. Is there a way to do this or do I really need to make up a new email address? PLEASE HELP! Thanks a bunch.

    • Therese November 24, 2012 at 3:56 pm #

      What you will need to do is change the email account for the page and set up the new profile with the email you want to use. Then, login to the page and set your self up (your new profile) as an admin.

  32. Thomas November 22, 2012 at 12:54 am #


    My better half has a company profile on facebook, where I have been admin. The problem arises when we try to assign admin. status to her, we had problems establishing her as admin., but it seemed to succeed so I unsubscribed my own status as admin. and saved. But it turns out so that there are no admins. is on the company profil at the moment and I can not see how I can again be admin. So the question is, how can it be done.?? Hope you can help?
    Best regards Thomas

    • Therese November 24, 2012 at 3:54 pm #

      If you set your page up with its own login, you should be able to login with those credentials and set someone as admin. However, if you originally set the page up through your personal profile, you won’t be able to set another admin. You need to have access to the page admin panel in order to set another admin.

  33. John November 24, 2012 at 3:10 pm #

    Great page! This question may have been answered here, but if so I couldn’t find it. I have a Profile and a Page. I want to deactivate my Profile for a while. I know this will also make the Page go away, and I don’t want to assign another admin to it. Once I reactivate my Profile, will my Page come back, or will it be gone forever? Thanks so much!

    • Therese November 24, 2012 at 3:50 pm #

      If you delete your profile, your page won’t have an admin. What I would suggest instead is to either tighten your privacy settings on your profile, or appoint someone else (who you trust) as an admin for the page.

      • John November 24, 2012 at 5:16 pm #

        Hi again: Just to clarify…I don’t want to delete my Profile, just Deactivate. When I reactivate, will the Page I created still be there? Thanks. Sorry for the confusion.

        • Kent Pavelka July 16, 2013 at 6:44 pm #

          John…this is my situation also. Did you ever get an answer?

  34. michael January 29, 2013 at 6:08 pm #

    If i deactivate my account will i lose all my contacts i have obtained through sync on my phone, if so is there something i can do to deactivate my account and keep all my contacts i gained through it.

    • Therese February 1, 2013 at 9:16 am #

      I don’t believe so, but I’m not 100% certain. What you might want to do before deactivating your Facebook page is to export all of the contacts on your phone. That way you can import them again if you do lose any of them. It’s a good idea to do this periodically anyway in case of device failures.

  35. Gullible February 25, 2013 at 3:49 am #

    I have a rather unusual issue.
    Basically, i had offered to help a friend out with her marketing on the promise of stuff in future, i made a huge success of her page and business, and when i asked for what was promised, she deleted me as admin and gave me nothing.
    I posted virtually everything while i was co-admin on the page, is there any way, now that i am not admin, i can delete the things i posted?
    I’d like to avoid de-activating my account if possible and even so i’m not sure that would affect anything no i’m no longer admin, as all my posts were posted ‘as’ the company – not ‘as me’.
    I’d really like to remove the content i posted, can anyone help? Or am i unable to… I know i have i been really gullible and made a fool of for trusting a friend of 10 years – more fool me… So please don’t bash me for that :/

    • Therese February 25, 2013 at 8:01 am #

      You can only delete posts by the page (which is how you posted them) if you are an admin.

      • Gullible February 25, 2013 at 9:37 am #

        Thank you Therese. I thought that might be the case. Unfortunately now she has all of my photographs and promotions etc. My own fault for trusting she’d keep promises i guess. Lesson learned. 🙁

        • Therese February 25, 2013 at 9:49 am #

          I’m sorry to hear you didn’t get paid for your work. Hopefully your friend will work things out with you. All the best!

  36. Maggie March 31, 2013 at 10:30 am #

    I created a page a number of years ago for my work,which is connected to my personal page. I am now leaving this job. There is one other admin on the account. When I go in to delete myself as manager, there is no X next to my name, therefore no way to remove myself. What do I do?

    • Therese March 31, 2013 at 10:49 am #

      The other admin should be able to remove you, as long as that person has full admin rights.

  37. Heather April 8, 2013 at 8:54 pm #

    My scenario…. I am the only active admin on a page, but have limited admin privileges, I can post, and message but not make admin changes…

    The owning admin deactivated his facebook profile, so I don’t know what will happen to the page.

    It is a school team with almost 2000 fans, and would be a shame to lose it (I don’t know the owner, he asked me to help with the page, but my kids are done at the school so won’t be able to do it either) The coach of the team would like to be made admin, but I cannot do it…


    • Therese April 12, 2013 at 1:13 pm #

      Can you ask the original admin to reactivate his profile? I don’t know if it would work or not, but reactivating his profile may reactivate his admin privileges. If so, he can then give you fill admin rights.

  38. Robina April 14, 2013 at 5:48 pm #

    In terms of groups I’ve created….if I deactivate or delete my personal profile what happens to this group I’ve created? I have given another person (within the group) admin status, so the group will still exist…is that correct? Thanks

    • Therese April 14, 2013 at 6:08 pm #

      Yes, but make sure the new admin has full admin rights.

  39. Chris April 22, 2013 at 8:36 am #

    Hi few questions
    I run a “group ” on facebook not a “page” its linked to my facebook account, it seems when i create admins they all have same privileges as me is this right? If so what stops another admin from deleting me from my own “group”….. That i created.?

    If i deactivate my account and I’m the only admin to my “group” does my group disappear to until i reactivate it again?

    If im not the only admin to my “group” and deactivate my page for time out what happens to my “group” then?

    Thank u 🙂

  40. Janis April 22, 2013 at 6:02 pm #

    “Keep in mind that admins can remove members or admins, add new admins and edit the group description and settings. You should only add a member as an admin if you already know and trust them.” https://www.facebook.com/help/418065968237061/

    If you deactivate your account from what I read anyone could make themselves an Admin of a group that no longer has an Admin. So you may want to appoint one first.

    Believe it or not there are a lot of questions answered in the Facebook help. For Group Admins: https://www.facebook.com/help/146441348760878

  41. camila July 5, 2013 at 8:12 pm #

    Hi, my problem is complicated. I was on my page and by mistake I deleted my co-owner which i had as manager. Now when I try to add her it doesnt let me. Is it because when you delete an admin they are banned from being one again. She likes the page and I heard you can only have an admin who likes the page. So can she be an admin again? Or once you delete the admin you can´t add them again?

    Please help. Thank you.

    • Therese July 5, 2013 at 8:22 pm #

      You should be able to add her again. Give it some time and try again.

  42. Kent Pavelka July 15, 2013 at 6:42 pm #

    Simple scenario: I have a personal page that I want to deactivate for awhile. As I understand it, several other pages for which I am administrator (all tied to my page), will also be deactivated. I’m fine with that. However, what I want to know is will ALL of these pages come back (with all content) when I reactivate my main page?

  43. Vanessa F July 16, 2013 at 8:22 pm #

    I hope you can help… I’ve seen this question asked, but am still unsure of answer.
    I deactivated my personal profile and then reactivated it. My business page is still attached, but when I search for my business page from another Facebook account, I can’t find it, likes its deleted? How long does it take for business page to reactivate after personal page has been reactivated? Does the business page reactivate to public?

  44. kim buckland watson September 24, 2013 at 2:49 am #

    yesterday evening i was updating my profile and changed my profile picture .All night i was looking and liking and saying hello to friends on facebook made soom comments nice ones and going over my wall and adding new activitys and add new address to my profile nothing big well i recieved a noe mail saying in 14 days they will close my account i ve had it for 6-8 yrs they said i made some bad comments and i dont even know what they were talking about i never say bad things,curse or look at bad sites or nothing wrong i was wondering if they had wrong person very confused im not very computer savy i dont know what to do help kim

    • Therese September 24, 2013 at 7:29 am #

      Can you post the message you got from Facebook?

  45. Curios George October 10, 2013 at 7:17 am #

    I have been reading through your comments section trying to find something similar to my problem, but have had no such luck.
    Basically, I have been trying to get my Fan Page to show up in google search and facebook search and have tried EVERYTHING! I just recently read that if i deactivate my account and then immediately reactivate it facebook seems to all of a sudden ‘recognize it.’ What I am worried about, obviously, is something terrible happening like reactivating my account and finding the fan page gone!
    Two questions:
    1. Should I deactivate my account and then reactivate it?
    2. Should I delete my fan page and then try to reactivate it.
    I hope you can help,

  46. Jonathan November 8, 2013 at 12:36 am #

    Please help me because FB just doesn’t answer, I have a really strange case. I was trying to add another admin on my page, by clicking save button there was a message that said “there was an error loading the page, try reloading” (sort of), I did that and ending without ANY admin so now I can’t access my page with none of both accounts, what can I do? My page is in limbo right now. Thanks a lot.

    * sorry if wrote something wrong, not my primary language.

    • Therese November 14, 2013 at 9:38 am #

      Hi Jonathan, in a case like this, the only way you can get your page back is by working with Facebook.

  47. Sahkneeyou January 10, 2014 at 10:48 am #

    Hello, this may have been answered, but i am a bit social media challenged. I created a personal fb page for business before I knew about the fan page. Now I am trying to create a fanpage and what to use my domain name, however fb says it is unavailable, because my personal page has it. I tried to change it on my personal fb page, but you can only make the change once. Should I delete my personal page and if so will my domain name become available again?

    • Therese January 10, 2014 at 11:54 am #

      I don’t believe that will work. I’ve talked to people who have had similar issues, and have not been able to get a custom URL back once they let go of it. I would probably convert your profile to a page. See Facebook for instructions: https://www.facebook.com/help/175644189234902/

  48. rarhy isz r-breezy January 18, 2014 at 12:57 am #

    hi! my facebook account was disabled by facebook and needs an id to be reactivated but its been 3 days now and no response from facebook, the account that was been disabled is the admin of my facebook page. the page is still working but there is no admin. pelase any help me?!

  49. Abbas January 18, 2014 at 9:37 am #

    My personal account was hacked and the hacker (whom i dont know) made himself the manager and i am the content creator, is there anyway i could get my page back

  50. TK March 6, 2014 at 3:34 pm #

    Therese, you are so patient with all of our inquiries. Thank you for your grace. My question is a version of what you’ve been talking about, but I wondered if you have specific insight into it because like everyone, I’m scared to take the risk of loosing a Page I’ve built up over years.

    Way back in the beginning “DD” created a FB Account and a “DD” Profile was associated with that account. “DD” created a Page. “DD” hit the (then) 5K friend limit and converted her Profile into a Page. Then merged both Pages she created into one. At this point, the “DD” Account has no Profile, but created and manages 1 Page.

    Since, “ZB” created an Account with a “ZB” Profile associated with it and was designated admin of the Page “DD” created. “ZB” removed “DD” as an admin.

    Currently, the Page has “ZB” as admin and “DD” is just an account with no Profile or Page associated. Can I permanently delete the “DD” account without risking the Page it created and possibly still “owns”?

    • Therese March 10, 2014 at 10:04 am #

      That’s a new one! 😉 I think you could safely delete the DD profile. However, I am not 100% sure since I have not run into this exact situation before. What I would probably do is to leave DD alone and just not use the account. Since there’s no profile or page associated with it, you shouldn’t be getting friend requests, or other notifications.

      • Katie April 9, 2014 at 1:30 am #

        Hi Therese,

        Our situation is a bit similar to TK’s. We started off with a personal account A. A then created and managed 3 pages A1, A2 and A3. We also used A to create and run several Facebook groups. Last month we reported an imposter to Facebook and Facebook, for some reason, decided to convert A from a personal account to a page. At that point, A had no profile, but was still the “manager” of pages A1, A2 and A3. However, it was no longer the admin of the Facebook groups.

        We decided to delete A permanently so we could create a new personal account with the same email address which we used in the beginning to create A (we need a personal account so we could create Facebook groups). A was removed as admin from all the pages associated with it (A1, A2 and A3). Each of those pages now has 5 different managers. A now is just an account with no profile or page and has been scheduled for deletion in 14 days.

        Will our pages be deleted along with A, since it was the account used to create those pages? We’ve built up these pages for years and losing them would have a devastating impact on our work.

        Alternatively, could we just not delete A, change its email address, leave it alone and use the original email address to create a new personal account? Would that work?

        Sorry for this lengthy question. Hope you could help us answer it.


  51. TK March 10, 2014 at 1:45 pm #

    Therese, I agree. And you are the best. Thank you for your social support.

  52. Amanda June 3, 2014 at 2:56 am #

    Hi Theresa

    I have a related question – a friend created a GROUP in memory of my husband who died.

    Both he and myself are the current group admins.

    That friend is now saying they are going to delete (not deactivate) their FB account.

    I desperately don’t want to lose this memorial group.

    1. Do you know if the first administrator deletes their FB account will the group also be deleted? (Groups don’t seem to have admin levels like pages now do).

    2. Do you know if anything would happen to the group if he were to deactivate (rather than delete) his account?

    Any help would be very appreciated.

    • Video360 October 7, 2014 at 5:02 pm #


      This is the same scenario that I have, and maybe Therese can help clear it up for us.

      One of my friends created a group, and named a few Admins. He is now suffering from a life-ending disease, and isn’t expected to live very long, and his personal FB page will be deleted permanently.
      My question is whether the group will also be deleted, since he created it, or will it stay active, since there are others running the Group as Administrators – what do you think?

      • Therese October 7, 2014 at 8:44 pm #

        I’m so sorry to hear about your friend.

        Are you talking about a page or a group?

        If it’s a group, all of the admins have equal status. When an admin’s personal profile is deleted the group *should* still be ok as long as there are other admins. I say should because, as we all know, there are always Facebook glitches. What I would suggest is to remove him as an admin when you know he will no longer be spending time on Facebook.

        If it’s a page, you will want to be sure the admins on the page have the status of “Admin” rather than any of the other options. People designated as Admins have the highest level of admin rights, including being able to remove other admins. So again, if you are indeed an admin, when you know your friend will no longer be on Facebook anymore, I would remove him as admin. Even if you don’t though, the page should be OK even after his profile is deleted.

        Does that help?

  53. Aj February 5, 2015 at 4:55 am #

    I created a Facebook page through my personal account. For some reason i was made an editor by another facebook account and was removed as an admin..i checked my page role and found out this has happened and now i cannot remove that account and make my self the admin..i tried checking the facebook account but its no longer available..what do i do?? it appears i have lost the right to my page due to this unfortunate issue. i need help to recover my rights to my page.

    • Therese February 17, 2015 at 11:03 pm #

      Hi Aj, I’m not sure if I understand you correctly. Did someone else remove you as admin? If so, have you contacted that person to ask them to reinstate you as admin? If they hijacked the page, and you can prove you are the rightful owner, I would try contacting Facebook to (hopefully) get it straightened out. You’ll find contact info here: https://www.facebook.com/help/181495968648557/

  54. Jose Russio February 18, 2015 at 12:59 pm #

    I have a Fan Page called Rio Basketball Master and suddenly everything publised by my, no one of my friends received. I received a msg saying the page is disconected .
    Please anyone can help to have this problem solved.

    Tks in advanced

    Jose Russio

    • Therese February 18, 2015 at 2:04 pm #

      I’m not sure what you mean by disconnected? Did the message come from Facebook? And what exactly did it say?

      • Jose Luiz Russio February 20, 2015 at 10:06 am #

        Seems to me the Fan Page is deactivated. Now I set up 2 friends as Admin , I am not the Admin now.
        I published pictures and msgs and my friends did not receive , at the same time they did not access any more the page http://www.facebook.com/riobasketballmaster, msgs temporally anavailable .
        So I have no idea what is going on. I did not received any msg from FB.

        I send to you this email because I am not sure you received the first one.

        my FB page is Jose Luiz Russio

        • Therese February 20, 2015 at 10:39 am #

          I’m able to see the page just fine. The most recent post I see is from Feb. 13. Can your friends make you an admin?

  55. Bola Ilori March 13, 2015 at 7:11 pm #

    A clone of the admin of this page bioreports on facebook hijacked the account. The unknown person registered the same name (James Nice) and even profile picture of the genuine admin. The clown deleted all other admins and only left one of the addmin as editor thereby locking everybody out as editor. How can this clone be ejec and the account retrieved.
    The facebook page is:

  56. - April 2, 2015 at 2:54 pm #

    I need help! This happened to me twice with two different pages .I dont want to be related to those pages anymore at all…..I was added as admin by the people that used to be the creator of the page .. But now those person deleted their fb.

    So today I decided to unlike/unfollow and delete myself from those pages since I still admin ( by force ) well I did all that .. But the damn pages still under my pages tab …

    Someone knows what should I do?

    • Therese April 5, 2015 at 9:12 am #

      Are you still an admin? If so, you can remove yourself as admin and/or delete the page. If you’re not an admin, I’d try logging out and back in to see if that will work. It may be a cache issue.

  57. Michelle April 17, 2015 at 8:33 pm #

    Hi… My friend set up a tribute page for her brother. When she deactivated her facebook the page went with it. She has since reactivated her profile but the tribute page has not fully reactivated! She can get into the page but ishe is the only person who cam see it! She iscrealky distressed andcwe need to know if she can reactivate the tribute page fully? Any help would be hugely appreciated!

    • Therese April 18, 2015 at 8:59 pm #

      Is there a notice at the top of the page saying it’s not been published? If so, she should just be able to click to change it. If it’s not there, have her go into settings and look at the “Visibility” section. She can publish it (make it public) there.

  58. rhine May 20, 2015 at 1:54 am #

    hi… i have a different problem but maybe you guys can help.

    I was a managing a facebook page owned by an organisation.

    Unfortunately, the Facebook page got blocked.

    Can Facebook just deactivate and close this Facebook Page since it has been blocked and we cannot do much with it anymore?

    Our plan is to just so create a new one and fix it up. I believe the organisation would since want to use the email address it used for the previous Facebook page if possible.

    how do we get in-touch with facebook regarding this? can they get back to us via email or other means? thanks


  59. Brock May 28, 2015 at 4:33 am #

    I read almost everything and didn’t see any answer for my question I am about to ask. For example I have a page and I am the only admin but 5 of my friends are editors for the page. Let’s say I deleted my admin account or Facebook closed my admin account, what happens then ? In this scenario page won’t have any admin but 5 editors. Does it automatically gives admin rights to one of the editors ?

    Thank you in advance guys…

    • Therese May 30, 2015 at 5:31 pm #

      Before you delete your page, be sure to make at least one person an admin. If you delete your account, since you’re the admin, the page will not have an admin. Facebook will not automatically make someone an admin.

  60. Michèle June 18, 2015 at 3:38 am #

    Hello, I am creating a new personal fb page and was thinking of deleting or deactivating the old one. Thing is it was linked to my biz page. I made my new account admin of the page already but I was wondering if the posts published with the old account will disappear if I delete or deactivate it. Thanks a lot 🙂

    • Therese June 18, 2015 at 11:30 am #

      Hi Michele,

      When you say you’re creating a personal page, I’m assuming you mean a profile. Right? If you deactivate it, the posts will stay available if you want to reactivate, but most of your data will be unavailable to friends. If you delete it, eventually, the posts from the old page will disappear. According to this post on Facebook, it may take up to 90 days for that to happen. https://www.facebook.com/help/359046244166395

      I’m curious why you want to delete your profile?

  61. Shin June 19, 2015 at 6:26 am #

    Hello I have a problem and I need help please with this scenario

    so I have this facebook fan page that I created myself..I didn’t put anyone as admin in it..just myself the creator..but I got my profile account disabled by facebook and now I can’t access both the profile and the page…

    now my question

    1- is there a way to get back my page ?

    2-if I did appoint someone as an admin in this page before my account got deleted will the page still be gone for him or will he still see it even though my account ( the creator of the page ) disappear

    • Therese June 19, 2015 at 9:44 am #

      1 – If you were the only admin, you would have to try contacting Facebook to see if they’ll reactivate your profile. You don’t say why your account was disabled, but this post has various contact methods based on why you need to contact Facebook.

      2 – If you had another admin on the page, that person would still be able to access the page, even after your profile was deleted.

      Come back and let us know if you were able to get your page back. Good luck!

      • Shin June 19, 2015 at 1:50 pm #

        Thanks for the reply.my profile got disabled by facebook with no warning at all.reason is I’m using a fake name when I was just using my nick name and not my real one…I didn’t know about this policy.it’s just too unfair I lost my page like this with no warning at all…so I tried contacting them and sent them my IDs but still not reply for 4 days and I searched for more info.turns out even if you send your ID appeal facebook usually don’t give you your account back unless you were using a real name (match with the one in the ID )

        I wish I knew about this earlier to add someone as an admin..or change to my real name…I guess there is no way for me to get my account and my page back anymore

        • Therese June 19, 2015 at 2:27 pm #

          I’m afraid you’re right. Unfortunately at this point, you’d have to get someone from Facebook to reactivate your page.

          • Shin June 19, 2015 at 6:13 pm #

            Is that possiable without the profile account itself ?
            can I make a new one and get the old page somehow ?

            I got an answer from facebook today about my account saying that my case is closed and they rejected my ID appeal

  62. Tom August 25, 2015 at 12:13 am #

    Good Day,
    I have a scenario which i have not figured out yet.

    I’m the owner and administraor for several facebook pages. I sometimes use the advertising feature thus my personal account is connected with my paypal-account or creditcard.

    Now, on one of the pages i have plans to remove myself as an Administrator and let another person take over that responsibility, but, i do not want him to be able to use the advertising feature if it’s connected to my paypal and creditcard.

    So, my question is, If i hand over the Administrative role to another person and then have him demoting me to Editorial or Moderator, will the page advertising feature still be connected to my paypal-account and creditcard, or will it automatically be connected to the new Administrators Ad setup?

    Now, if my Ad setup will still be active with another administrator, how about if i leave the page all together, will it still be connected to my Ad setup?

    Basically i want to hand over the Administrative role to another person but so that my Ad setup is not related with that page again.

    My Ideal choice would be to make other people Editors only if they are inable to use the Ad feature which is setup to my paypal and creditcard. So, they only option as i see it would be to hand over the Administrative role to someone else, have me demoted or removed so that the page won’t be related to my Ad setup again.

    Am i out sailing on the ocean on this or ? Any help on this is much appreciated. Warmest regards, / Tom

  63. Pihu October 14, 2015 at 8:58 am #

    My account got hacked and the hacker turned my account into a page. I managed to get my account back and secure it. I opted for cancellation of the page, it said it’d take 14 days to get deleted, I deactivated my account then, but when I logged into my account again after 2 days the page wasn’t there. Earlier it used to show the page, and show if I wanted to opt for the cancellation of the page but now nothing is there. Neither I can see the page and nor I can use my account for my personal use. My account still hasn’t been recovered. I can’t text anyone or like anyone’s posts but I still get updates. I want to have my account back. Please help.

    • Therese October 14, 2015 at 9:06 am #

      You’ll need to contact Facebook about that. They are the only ones who can tell you if your page has been permanently deleted or not. Since you’re still getting updates, my guess is that they still have the data and hopefully an restore the account and page for you.

  64. George December 26, 2015 at 1:55 am #

    Hi Therese!
    Here tere is another peculiar situation!….:
    I converted my “personal account” profile to a “page” without being aware that my my original profile was going to be deleted by facebook after 14 days!…. Now , what if (while I am in the 14-days transitive period), I will delete or deactivate my new-born “page”?…. Will still my profile be gone after the 14 days transitive period will expire?!

    • Therese December 26, 2015 at 9:55 am #

      Hi George, I haven’t had any experience with this particular issue. However, I would imagine since you converted your profile to a page that you would NOT be able to recover the original profile.

  65. Jessica January 18, 2016 at 2:00 am #

    Hi. I have a bizarre issue I have not been able to get help with from FB. I am a member of a schools PTA and I managed the personal profile account listed under the PTA’s name but then FB forced me to convert that personal profile to a page, which I did. Once I did that I attempted to make myself an admin. When logging in under the PTA’s email address it lists me as an admin, however when I log in under my OWN profile it shows the page and when clicking on it it doesn’t show me as an admin, only a moderator. It shows the PTA (the PTA’s name) as the admin, not myself. So it seems to be in some sort of limbo. I cannot do anything on the page under my own profile since it lists me as moderator and when logging on under the PTA’s log in it states I am an admin. We actually just want to cancel the page but can’t since nobody really has admin rights. Please help!

    • Therese January 21, 2016 at 3:24 pm #

      I would set up an entirely new profile. Then login to your page and make that new profile an admin. Then that new admin should be able to kill the page.

      • Jessica January 23, 2016 at 1:01 am #

        Thanks for the response Therese! Are you suggesting setting up a new profile under a completely different email? However, it isn’t letting me do anything. I wanted to to try to make another member the admin and it won’t let me since once I’m in the page it says I am NOT the admin. It’s like it is stuck in some rut. And I’ve tried to get help from FB with no luck. Incredibly frustrating.

        • Therese January 23, 2016 at 11:48 am #

          When you login under the PTA email can’t you add someone new as admin?

          • Jessica January 26, 2016 at 2:02 am #

            No, it says I am the admin. But when going to the page it shows the PTSA is the admin. When logging in under the PTSA email it says:

            “Your migration is in process
            Your profile is being changed to a Page and should be finished soon. Please check your email for more details.
            The admin of your new Page will be:

            Jessica (my last name)”

            Then I click “ok” and it redirects me to the log in page. So I can’t even get to the page under the PTSA email address. I can only get to it if I go through my personal account. Its like it is stuck in process or something.

  66. jim owens February 8, 2016 at 7:49 am #

    hello Therese 😀 , scrolling this wall i see you are extremely knowledgeable of Facebook 😀 I have a friend who is an editor of a facebook fan page for the past 3 years , the person who created the page and was the only admin of the page had his acct disabled by facebook about 2 years ago , not sure why it was disabled probably for violating TOS but , now she is the only person on the page (editor status) and has been posting to it all this time and was curious if you had any insight how she could claim ownership?

    • Therese February 9, 2016 at 12:17 pm #

      Unfortunately, if the admin of the page no longer has access, you’ll need to contact Facebook. Unfortunately there’s nothing you can do on your own to reclaim the page.

  67. Jonathan Laliberte March 9, 2016 at 10:18 pm #

    Here’s one for you. Like nothing in the comments above.

    I am an admin in a facebook group and the original admin deactivated his account and is no longer in the group.

    I am the only admin and there are less that 2000 people in the group. The option to change the group name is not available because i am not the creator. What are my options?

    Thanks for the help. Really appreciate any pointers, tips, suggestions. (y)

  68. S K March 15, 2016 at 6:05 am #

    I want to find out. If I was made admin on a page and I remove myself as admin do my posts dissappear on that page?

    • Therese March 15, 2016 at 1:58 pm #

      No, your posts will not be deleted. Before you remove yourself as admin though, be sure someone else has full admin rights.

      • Ana Corsi-Travali July 22, 2016 at 5:58 pm #

        I hate to be “Actually” girl, but this does happen. I was an admin for a page when I worked at a Country Club. When I left that position and removed myself as an admin, the page lost all the posts that I did. The other admins’ posts remained, but mine were deleted.

        • Therese July 22, 2016 at 7:31 pm #

          That’s very odd. I’ve helped several people remove admins and never heard of that happening before. I wonder if that was an intentional thing on Facebook’s part or if it was just a glitch.

  69. Justin March 17, 2016 at 10:30 pm #

    Hi Therese, I created a page under my profile and I am the only admin. I would like to let another person take over the ownership of the page. If I place her as admin and delete myself as admin, I’m under the understanding that she will be running that page, but will need my password to access it. I need to know how to be completely separate under profile account passwords. Any suggestions?

    • Therese March 20, 2016 at 10:20 pm #

      Hi Justin, if you appoint someone else a full admin, they will login with their own personal profile to access the page. So your friend won’t need your login info.

      • Justin March 21, 2016 at 1:29 pm #

        Will she then have access to my personal profile and any other pages?

        • Therese March 22, 2016 at 10:06 pm #

          No. She would only have access to your personal profile if you gave her your login for that. Think of it this way:
          You have your own home. You also have a store. You give your friend a key to your store. She will have the key to your store, but not your home. Your personal profile is like your home and your page is like the store. Does that make sense?

          • Justin March 22, 2016 at 11:28 pm #

            Yes! Thanks! I wanted to make sure they, or someone they know, could not access the other pages. Thanks for your help! I’ve been trying to get this answered for about a year now.

  70. Ijaz Ahmad March 31, 2016 at 4:28 pm #

    Dear sir/ Madam i have deleted my group members and myself too the group shows no member neither i can access my account nor delete my group what i have to do to access my account

  71. Therese April 2, 2016 at 8:45 pm #

    When you remove yourself and your members from a group, the group will eventually be deleted. When you say you can’t access your account, are you talking about your personal profile? If that’s the case, you’ll need to either reset your password or contact Facebook.

  72. Amy April 11, 2016 at 2:39 pm #

    Hi Therese, thank you so much for your blog, it’s very helpful! I have a bit of a unique situation on a friend’s facebook page. All the way back in 2012 or around there, he disabled his personal account and moved all of his contacts and all the info over to his business page. He then promptly decided facebook wasn’t the thing for him and left it alone for the last 4 years! I’ve come along and explained to him that fb is a great place to market (especially as he’s a photographer!). We’ve accessed his business account, but we cannot transfer to his personal account. With his business account, he cannot boost his posts which is the primary objective. We have tried contacting fb, but it says he needs to transfer to his personal profile before posting in the help forums. Likewise, we cannot upgrade to business manager without having access to a personal profile. When we search his name, it looks like the personal profile still exists, but there is absolutely no information there… no pictures, no info, nothing at all! Any ideas? The main objective is to keep the business page/account he already has but make sure he can post ads from it. I do not know if it is just a page or an account – is there anyway I can check? Thank you so much for any help you are able to give!

    • Therese April 11, 2016 at 3:07 pm #

      Hi Amy, thanks for the compliment!

      I’m assuming you’re logging in with the email/password he originally used for his personal profile, correct? At that time he would have had a profile and a page, with his profile being set as an admin. When he disabled the profile that login must have been assigned to the page.

      Is the email you use to login to the page based on a domain name your friend owns? (I hope!) If so, what I would do is to set up a new profile using a new email account on that domain name. Then contact Facebook and tell explain to them what is going on. If they see the email from the page and the new profile match, that may be all they need to give the new profile ownership of the page. Make sense?

  73. T April 17, 2016 at 5:03 pm #

    Hi, my problem is – i got multiple false reports on my personal account (by a harasser) and one day i could not log in my account, there was a text, that i should convert it to the page. As contacting with FB is impossible (i tried id uploading forms, but keep receiving messages, that i cant do this, because my account is not disabled), i converted my profile to the page and hoped, with request to unconverting i get finally chance to contacting them. I´m still waiting for response. But. I had a closed group (new members could be added with admin approval) and i was only admin. Now i see the group like any other non-member. So i have 3 questions:
    1) Is there any solution at all to got my group back?
    2) Did somebody knows anybody, whose page was converted back to personal account?
    3) IF i get my account back, i´m i still admin?

    After converting seems to i am on of the page admins, but i cant log in with my e-mail at all (Title is: Account Disabled), only other admin can.

    Thanks 🙂

    • Therese April 18, 2016 at 4:28 pm #

      I’m not sure what your last sentence means. If there are other people who are admins, they should be able to make you an admin. Otherwise, the only way to be reinstated would be for someone at Facebook to do it.

  74. T April 20, 2016 at 6:03 am #

    If you convert your account to a page, your account will be disabled. That’s why page needed new admin (either you create new account for yourself, or you give one of your friends admin rights). You as an “old you” don´t exist anymore, only name remains. You can post under your old name, but doing it as a new admin. If this explains my last sentence. Otherwise – i got response from fb. They ignore ALL my questions, only copy pasting few sentences all over and over again. Asking for id, but can not read foreign id-s … I let You know, how it ended.

  75. T April 21, 2016 at 12:46 pm #

    So .. they keep closing my case. After receiving my id i got answer: “Hi,
    Thanks for contacting us. Personal profiles that don’t represent individual people go against our Community Standards. We’re not able to reactivate your profile because it represented a business, organization, club, group, brand or other entity.”
    They don´t give me ANY explanation at all. This is always been my personal account, as i don´t own any business, BUT! I`AM A DOG OWNER! And i put lots of pictures of my dog (but not only dogs)(i have one dog, no kennel, no puppies) and occasionally my friends dogs and few times in year i go to the dog shows and photographing there and after shering pictures to the others. And i created recently local dog group for two breeds. That´s all. This is part of my personal life and now they decided, that i´m not a person at all and don´t have right to communicate wiht my friends through to Facebook. If i create a new account, i will be doing exactly same things and .. my account will be closed again? Well don, yeah?

    • Cheryl May 23, 2016 at 12:34 pm #

      The same thing has happened to me but I threw my toys out of the cot and now have my personal profile back.

      Keep sending them the details with a message.

  76. Tom April 26, 2016 at 5:45 pm #

    We had 1 admin who was in charge of our facebook page but it was a fake name setup by someone else who helped us setup our page (I guess they didn’t know and we didn’t know we needed a real name to admin our page)!

    The fake name that admin the page was reported/deleted. We made that fake profile into a NEW page due to Fb saying we had to, but we still don’t have access to our main real page.

    We now have our main page sitting there and it cannot be touched as the only admin lost privileges and we cannot log onto that account at all.

    We contacted facebook many times but only got:
    “We received your report and appreciate your patience as we work to fix technical problems on Facebook. Though we can’t update everyone who submits a report, we’re using your feedback to improve the Facebook experience for everyone.
    To contact us about non-technical issues, please visit the Help Center.”

    We paid a lot of money to ‘promote’ our page for likes and we have a lot of likes/photos but we have no way of accessing it.

    Has anyone found out a way to get back our facebook page? We have a real account/ID ready to send to FB so that can admin our page but we have not received any replies.

    Thank you

  77. Cheryl May 23, 2016 at 12:28 pm #

    Hi All

    I have the opposite question.

    I was forced to change my personal account into a business page. It has now been changed back to my personal account. If I delete the page will it affect my personal account?

  78. Matt Jones June 14, 2016 at 6:29 am #

    We had a page created to support our business by a marketing company. Two of our staff were made Admin, and were the only people to update/post and promote the page. We have now changed marketing companies and the page has been set for deletion by the original marketing company, AND they have removed our editing rights for the page. Is there anything that can be done? I few can prove that it’s our business, we have been using the account and been paying for page promotions etc..???

    • Therese June 14, 2016 at 10:07 am #

      Hi Matt, I’m so sorry to hear this has happened to you. I would contact Facebook and let them know what’s going on. If you can email them from an email matching the name of the page that may be enough to establish you as the owner of the page. For example, if the page name is ABC Company and your email is you @ abccompany.com that may work. Getting through to FB can be a bit difficult, but check this page out for ways to get in touch with them:

  79. claire July 25, 2016 at 8:03 am #

    Sorry. I’m a complete technophobe! Hah. Can i just check I’m understanding…
    So, if I’ve set up a Page for my employer through my personal FB page, i can make another manager Admin and just get her to remove me as Admin, then the page is hers to maintain??

    • Therese July 25, 2016 at 11:48 pm #

      Yes, although I recommend having at least 2 admins on any page. That way if one person loses access for some reason, the other admin will still have access to the page. If a page has only one admin, and that person’s personal profile is disabled, they will no longer have access to the page. It can be a pain to try to get access back.

      • Digvijaya Upadhyay August 16, 2016 at 10:46 am #

        Hary converted his facebook account to a fan page “LOST CuB” and then he made me an admin of his page. After that I deleted Hary from admin and now I am only the admin of “LOST CuB” because Hary don’t want his personal profile to be deleted after 14 days.
        But we are not sure that if Hary’s personal profile will get deleted or not. Please let me know what will happen to Hary’s personal profile after 14 days???
        and please do tell me if there is any way to safe that personal account from deleting after creating fan page from it..!!!

        • Therese August 16, 2016 at 11:07 am #

          Hary’s profile will not be deleted just because you removed him as an admin from the fan page. In order for him to delete his profile, he needs to go into to Settings/Security and then click on Deactivate Your Account. If he did not do that, his profile should be OK.

  80. Angelika September 15, 2016 at 9:02 am #

    Dear Therese,
    your blog is really informative. We have a similar problem. We created a Facebook profile that is the admin to our facebook fanpages. Unfortunately, we havent added any other admins and now the profile has been blocked. we cannot access our fanpages now. Is there anything we can do? We sent all our documents to Facebook a month ago but they are simply not replying. Please please help us. Thanks! Angelika

    • Therese September 15, 2016 at 9:55 am #

      Getting Facebook to respond can be difficult. Have you followed up again? If not, you might try what a couple other people have told me they did. I’ve had a few people tell me the only way they were able to get Facebook to respond was to contact their ads department. They explained the issue, and that they’d like to get their page reinstated so they could advertise. That seemed to get Facebook’s attention and the issue was fixed. They did follow up by doing some ads. I think that’s important, even if you’re not spending a huge amount of money.

  81. elexe September 29, 2016 at 9:22 am #

    Hello i would like to ask something. I was Page Moderator in fb before. Then i was removed as a moderator by the page creator. Will my messages sent using the page still have my name indicated to be the one who posted it? And I have posted some statuses using the page, Now that I am removed will that post still be indicated under mine? Thank you!

    • Therese September 29, 2016 at 9:36 am #

      They won’t change. If you posted as the page, they’ll stay that way even after you’ve been removed. If you posted as yourself when you were an admin, they’ll show up as being posted by you (again, no change). If you post now, you’ll be posting as yourself. Does that answer your question?

  82. Oly October 22, 2016 at 8:12 am #

    Hi, my problem is that I was set as an editor of a page, but I was deleting myself from being an editor of some pages and I can’t delete myself from a page, I can click the X but when I click save is like if the button was blocked, I tried different browsers and even I tried in a lap and a pc, but nothing happen, I already mailed the page to request to be removed by an admin but I didnt have any reply, seems they dont check the page often, I keep trying to remove myself but I can’t the button is still like blocked.

    I checked fb help and seems some people had the same issue before but nobody says if they was able to fix it, all I see a response of clicking the x and then save, but that’s not working at all.

    What I should do, how I can remove myself?.

  83. Kim Hendricks February 9, 2017 at 5:55 am #

    i have a question…..my fb was disabled so I created a new page but I cannot access my business page (as it is linked to my old fb ). How do I gain access back to it on my new fb acct or is there any way? I spent alot of time and money on this business page and dont want to lose it. Thanks so much

    • Therese February 9, 2017 at 9:26 am #

      If the account you used to access your page has been disabled, you’re kind of out of luck unless there is another admin on the page. Have you tried logging into that old account?

  84. Radames Rosado February 9, 2017 at 1:16 pm #

    Dear Therese, great blog.
    After reading posts from 2010, and going throughout all the questions, I fid myself asking for a yes or no answer:
    Someone created a Facebook Page as an admin. It had a couple of people as admins. The person left the organization. The mail and account went missing. There is a Ghost Admin for that page, Is there a way of getting the administration of the page or not?

    • Therese February 9, 2017 at 1:49 pm #

      If by ‘ghost admin’ you mean an account that’s been abandoned, no, I don’t see any way to get the page back. Without an active admins, it’s doubtful you’ll be able to get access back. You can try contacting Facebook, but unless it’s an active page, and you’ve been spending ad money, it’s not likely you’ll get a response.

  85. Faani February 14, 2017 at 1:12 pm #

    How can i change my role to admin from editor if the admin’s profile is deleted or disabled?

    • Therese February 14, 2017 at 1:19 pm #

      Only an admin can add someone else as another admin.

  86. santosh March 2, 2017 at 4:50 am #

    Hello everyone.. can someone answer this please… My account has been disabled by Facebook ..and i am not able to access now.. but one of my page has been assigned to my friend..i gave him the “author” role to my friend.. so my friend is able to post the content on my page.. So my question is.. if my friend exit from the page.. wat happens to the page? and also i am trying to create new same page with different account…can i create a same page with same name with different account? if my friend exit the page??..

    • Therese March 2, 2017 at 12:11 pm #

      Unless you or your friend have admin rights to delete the page, it will still be there. You can start another page with the same name, but you will not be able to get the same custom URL.

  87. MEVORA April 13, 2017 at 11:19 am #

    I created a page. The page was NOT linked to my personal FB in any way. Even had a different email address. Accidentally deleted myself as an Admin. Another Admin was able to give me access but was forced to link it to my personal FB account. FB won’t let me add an Admin with just an email, it requires me to use someone’s FB account. Is there a way around this?

    • Therese April 13, 2017 at 11:52 am #

      I don’t believe there is a way around it. They used to allow pages to be set up without having a profile attached, but that’s not the case anymore. If the person you want to be an admin doesn’t have a FB account, they can set one up and lock down the privacy settings though. They don’t have to be active on the personal account.

  88. Ginette Ahier April 27, 2017 at 11:49 am #

    I have a different problem , and I think you are the only person who can help me. We had 2 business pages under different names, now they have the same name but the email I used to admin the first page does not exist anymore. So when someone looks for us on Facebook they land on our old page, which we can’t manage anymore. That really hurst the business, as you can imagine!

    I tried everything to have that page delete, without success.
    Any way you can help?
    Here is the link to my old page

    And here is the new one

  89. karin May 2, 2017 at 5:40 am #

    hi therese, i am the only editor of a FB page. the admins profile was blocked by FB. i need to be the admin of this page. is there any chance?
    thank you so much,

  90. Darrius June 7, 2017 at 11:11 am #

    Hi Therese! I have a couple Facebook accounts that are temporarily suspended. They are not deleted, but are requesting more information about the account. If all my accounts become like that on my Facebook page, will my Facebook page remain active or shut down if all admins are temporarily suspended? I also have a main account that is deactivated, but not fully deleted. Thank you for your response.

  91. Andrew August 19, 2017 at 5:20 am #

    Hi there. We have an issue that someone set up a page for our golf club, then deleted their account. The page is still active but there are no accounts tied to it anymore. We have had to set up a new page for the golf club to continue having a presence on Facebook but as you can imagine it is not great having 2 pages. Tried reporting the page several times to no avail. Also no given the option to claim the page or merge it. Any help would be greatly appreciated

  92. Yoroyarell August 28, 2017 at 9:07 pm #

    Do you know what will happen with the posts published by the deleted Admin. Will those be there or also deleted?

    • Therese August 28, 2017 at 9:09 pm #

      They’ll stay on the page.

  93. Diran September 14, 2017 at 3:17 pm #

    Hello, a page was created for my organisation and i was made one of the admin. Unfortunately, one of the administrators deleted the admin roles and we have been finding it hard to get it back. though we can still view the page via our account. What is the best steps to take…. Complicated

    • Therese September 14, 2017 at 4:05 pm #

      Unfortunately, the only thing you can do is to email Facebook and hope they answer. Since there are no admins in the group, they’re the only ones who can assign a new admin. You’ll find help info on this page: https://www.facebook.com/business/resources.

  94. Margui November 1, 2017 at 9:25 am #

    Hello. I created a new personal profile to just open my business page but now that I have realized that everything is manage separately I want to delete this new personal profile and use my original and old personal profile. I already made myself Admin of the page with my original personal profile. My question is: Can I now delete this “new” personal FB profile and be able to manage my page with my original profile if I am already an Admin? Thanks in advance for your response.

    • Therese November 1, 2017 at 9:42 am #

      If your other profile is an admin (as opposed to editor, moderator, etc.) yes. You can delete the new profile. Just be sure your old profile is indeed an Admin.

      • Parag Dave November 3, 2017 at 10:01 pm #

        Hi Therese:
        We’ve created a business page using my personal account. However, an agency who was doing our digital promotion is an admin and we have terminated their contract. They won’t transfer the admin responsibility to us and we’re wondering whether there is any way out, thanks, Parag.

        • Parag Dave November 3, 2017 at 10:28 pm #

          Hi Theresa, this is Parag again. Just to add, I’ve spent money on facebook ad using my visa card and therefore, we can prove that we are the owner of the business page.Thanks.

          • Therese November 4, 2017 at 11:45 am #

            Hi Parag,

            You can try to file a claim with Facebook (https://www.facebook.com/help/256388474444114). In some cases like this, I have heard of people having to get an attorney involved. I hope the claim will do it for you though!

  95. Steven July 5, 2018 at 1:37 pm #

    Hello Therese!

    So my company has an old Facebook page that we are wanting to merge with another. The problem is that the original admin had his account deleted, and now we are stuck with only an editor, with the admin grayed out in the role management panel. I was wondering if you had any advice on how to fix this issue. We are really needing this to work for our company.

    Thank you and I hope you have an incredible night,


    • Therese July 5, 2018 at 7:59 pm #

      Hi Steven, unfortunately, the only way you can have that changed is if someone from Facebook takes care of it for you. You can try contacting them, but they may or may not respond.

  96. pat July 15, 2018 at 8:11 am #

    Hi Therese,

    I’m trying to remove myself as an admin on a fb page, followed all directions provided but I’m still unable to do it. There is another admin who I’m no longer in contact with, she’s also the creator of the page but I’m only seeing myself as the admin for some reason and no option to edit or remove myself. I know she didn’t remove herself because there are recents posts on the page which only she does. Any idea? Thanks in advance

    • Therese July 18, 2018 at 12:26 pm #

      Someone else had a similar issue. We both worked on it for a while, did some research and couldn’t not resolve it. She’s still trying to figure out what the problem is. I think it’s a Facebook glitch of some sort.

  97. Ibrahim July 22, 2018 at 4:02 pm #

    Hello ,
    My fb profile is disabled
    Now it has one page connected to it.
    But im the only one admin
    What happens to that page ?
    Username still shows already taken.
    Will page gets deleted or it will stay for lifetime ?

    • Therese July 23, 2018 at 8:31 am #

      It’ll stay there. If your profile is enabled again you should still have access.

  98. Rachel July 24, 2018 at 11:38 am #

    I have a personal Facebook page and from there I created a business page. I’ve been created a group under the same name as the business page and decided I like the group it better than I like the page so I decided to delete the business page. When I did, I lost all ability to edit the group. I now see that there are no administrators or moderators Of the group but I am unable to add a new one. There is also no place to make comments. Can you help me figure out how to become the administrator of the group I created?

    • Therese July 25, 2018 at 8:47 am #

      Can you reactivate the page? If so, you may be able to regain access to the group and set someone as an admin. That’s the only way I think you’ll be able to get control of the group again.

  99. mike July 27, 2018 at 11:22 am #


    So is it still the same?

    If I DELETE not Deactivate my personal FB page and have named an admin to a page (record label), he will be able to make posts to that page as I instruct him to ?

    Thank you in advance.

    • Therese July 27, 2018 at 11:54 am #

      Yes, as long as you make someone an admin before you delete your personal profile, that person will be able to manage the page. Whether he does ‘as you instruct him to’ or not is another thing 😉

  100. Colleen August 13, 2018 at 12:17 am #

    Hi Therese!
    I recently decided to set up my social media for my business back in June before I opened this fall. Using my business email, I created a new profile using my first and middle names, and I set up the page successfully getting my business name as my username. I left it unpublished until I got my logo made and was ready to open.
    I am now coming close to opening, and I can no longer access my page via my laptop. I have some very limited access via mobile app, though. (Like today I could change my picture on the business page and add a “coming soon” post via mobile app, and even somehow published the page, but I can’t view it). My friends can see it, but I can’t!!! I was never notified of any issues, and am not sure why I can no longer view my own page. When I am on the dashboard on the laptop I see the banner with “PAGE INBOX NOTIFICATIONS INSIGHTS….” but if I click PAGE it gives me a facebook page error (that bandaged thumb error).

    The weird thing is, on laptop it tells me the page is unpublished and my perfect username is tied to this page). I have it all linked to my business Instagram as well.

    Since all of my business stuff is separate from my personal I never received any notification anything was wrong as far as verification, should I do the trick of making my personal an admin of the page and then removing the new profile with no friends? I really don’t want to do that since I wanted everything separate for privacy reasons, but if it’s a verification issue, I will happily resolve it. My frustration is I don’t know WHY I don’t have access to view the page itself, because if it’s an easy fix, I will gladly do it, but I don’t want to link anything to my personal without an absolute NEED. And I am afraid if I link my personal, it will not let me view it from either profile. Was it because I let it sit unpublished too long with bo activity? Can I ever get this visibility back?
    The business is facebook.com/RainbowDropShop
    and the profile is RainbowDropColleen

    • Therese August 13, 2018 at 7:55 am #

      I’m not exactly sure what the problem is, but it could very well be because of your profile. If your age on the profile is set to something under 17 that may very well be the problem. Right now your page has an age restriction on it. To change that (if you can) go to Settings / Age restrictions and change it to Anyone (13+). I would also make your real profile an admin. People won’t be able to access your personal profile unless you add that to your page; so don’t worry about that. Let me know if that works.

  101. Colleen August 13, 2018 at 9:31 am #

    I made my personal account an admin of the page and attached group, and now have complete visibility again! How odd!
    But I did see that the age restrictions are on the setting you suggested, so I am not sure if maybe there is a glitch there?

    Otherwise, I am just happy I can work on it again (just not from the profile “Colleen Megan” still…)! Thank you!

    • Therese August 13, 2018 at 11:06 am #

      You’re welcome. I’m happy to hear it worked! Thanks for coming back and letting us know. I’m not sure what you did for the age restriction setting, but it’s not there now. One way to check on this is to go to your page when you’re NOT logged into Facebook. If it tells you that you need to sign in to view the page, there’s an age restriction. I’m not seeing that now.

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